ACCESSIBILITY PLAN

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Accessiblity Plan

Providing Goods and Services to Customers, including those with Disabilities

TIME (Temiskaming Industrial Mining Equipment Limited) is committed to excellence in serving all customers, including people with disabilities.

Customer Service Training

TIME employees, including managers, sales representatives, warehousemen, shop foremen and shop labourers, will be trained to interact and communicate in a professional and considerate manner with people with disabilities.

Training includes:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005, and the requirement of the customer service standard.
  • How to interact and communicate with people with various disabilities.
  • What to do if a person with a disability is having difficulty in accessing TIME’s goods and services.

Training will also occur as needed when changes are made that will impact this policy.

Feedback Process

Customers may provide TIME feedback in person, by telephone, by email or by mail.  All feedback will be directed to Julie Buffam, Administrator.  Where feedback requires a response, customers can expect to be contacted within 15 days.

Special Circumstances

TIME’s locations allow people using assistive devices easy accessibility to TIME staff and products.   Service animals and support persons are welcomed to accompany customers with disabilities.  They have full access to parts of our premises open to the public.